We are regretted to inform you that we are unable to delivery to restricted area such as airport cargo complex, airline road and it vicinity, SAF Camp, naval bases, RSAF bases, prisons, shipyards, Jurong Island and seletar Aerospace, P.O Box and offshore island.
Please check your items against your order upon delivery. We will not be able to make exchange once you confirm and acknowledge the items are correct.
Cancellation & Refund policy
For standard delivery, including subscription based order, and free shipping you may inform us in writing before the order status is changed to processing. We will refund you the total amount, less 10% of the total amount or $15 administrative fee (whichever is higher) within 14 working days.
For local pickup and urgent delivery, we will only refund you the delivery charges less $15 administrative fee within 14 working days.
No refund shall be made after the order has been processed.
We reserve the rights to remove or change the promotion at anytime without prior notice or reason given. Each promotion code’s terms and conditions shall applied concurrently to other existing terms and conditions. Promotion codes are to be used as they are and not to be exchanged to cash or other benefit-in-kinds.
Please be aware that ONFengShui reserves the right, at sole discretion to cancel any order for any reason. Some of the possible non exhaustive reasons which may results in order cancellation are, inaccuracies or errors in product pricing or quantities, flagged by our credit and fraud avoidance department. In such situation, we will contact you to inform you if a portion of your order is cancelled or any additional information to solve this order.
Any dispute shall be resolved primarily through private mediation between both parties before bringing it alternative dispute resolution of the Singapore Subordinate Courts for mediation processes.
Our website and its contents are provided on an “AS IS” basis and make no warranty or representation regarding any product on our site, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.
Despite our vigilant efforts to ensure that all the information on our website is 100% accurate, complete, and current, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product’s actual price or shipping availability. We make absolutely no warranty or guarantee that the information on our website is totally error-free, complete, or currently up-to-date. We reserve the right to correct errors and/or update the content on our website at any time without any notice.
T&C updated on 19 Jan 2022